Office Management Services

Hardware Procurement Installation
and Configuration

If you need to acquire or upgrade your technical environment to meet your business requirements we at XID can help.

Here is a summary of what we can do for you:

• Conduct Needs Assessment
• Confirm Requirements and Develop Budget
• Create an RFP (if needed)
• Select Vendor and Negotiate Price
• Acquire Components
• Develop Upgrade Plan
• We will have equipment shipped to us to configure and prepare for installation

Our service includes “Complete” on-site installation.

Performance Optimization

Are you having trouble with the response time of your PCs or Servers and unable to complete your work due to the slow response time? Does your company have clear policies and are your policies monitored appropriately for your specific technical environment?

This is a common dilemma and we will not only help you to optimize your technology but will provide you with the clarity necessary to monitor your company’s technical environment.

XID can assist you in many different ways including:

• We will provide you with a Complete Site Survey - Including software, data and hardware analysis
• IT Policy Implementation (i.e. email, instant messaging, games, etc.)
• Recommendations for Improvement
• Implementation of Improvements

Security Optimization

Is your company as secure as it should be? There are many variables that a company needs to consider when assessing their security risks and exposures.  At XID, we understand those risks and exposures and can develop and implement the necessary policies and software to help you minimize your risks.

Some of the services available to you include:

• Intrusion Detection
• Firewall
• Remote Access
• Virus Protection Analysis - Recommend Software
• Employee Exposure
• Data Backup / Recovery
• Period Testing of Policy

Intranet / Internet Connectivity

Do you have the best and most secured connection to the internet? Is your internet connection as fast as it could be? Are your employees as productive as they could be leveraging the internet in their processes? These are all questions that we will address.

Following are the services that we provide to our clients:

Web Solutions

Are you taking advantage of the internet in your business to help your sales and your company's productivity? XID will assist you in developing the proper web solution to enhance both areas.  This will provide the web solution for your customers, vendors and employees. We can help you install a website that you support internally or one that we would support and host for you.  If you have an existing website, we can help with further improvements and development of your site.

A summary of our services are as follows:

Migration Services

One of XID’s many strengths includes our knowledge and experience in upgrades and migrations.

Migration Processes: XID can handle any migration project from a simple data conversion of one subsystem or file to a complete conversion of a major system including shutting the original system down.  We can also migrate single applications to new platforms.

We have strong experience and methodology in designing an approach for the migration, the data rationalization process, the testing phase and how to stage implementations to minimize the impact on a customer’s business.

We have extensive experience in concurrent processing where the old system continues to process and stay current while the new system processes and applies the business transactions.

Our migration offering can do the following:

Same Platform Migration

    
Cross-Platform Migration (major platform to major platform)

 
What We Can Do:

XID can convert your old system using modern tools that will allow you to move your business forward without impacting your daily activity.

Migration Tools:  

We have developed migration tools and approaches to help minimize the risk to our customers:

Research and Development of Migration Tools continually expand our offerings, tools and services.

Relocation Services for IT

Are you planning a move to a different building, new floor or office? We can facilitate the planning and moving of your existing technology environment. We will help you plan, pack, move and implement your technology environment in your new location. We will take the pain and hassle out of your move.

Our services include:

Support Services

XID can provide support services to your company which includes:

• PC Support: We can help acquire, maintain and salvage your PCs.
• Network Support: We can help you design and maintain your network.
• System Administration: We can maintain your system from disk space allocation to networking.
• Database Administration: We can be your DBA, using our expertise in areas such as design, naturalization, partitioning, implementation and tuning.
• System Tuning: We can evaluate and monitor your system for inefficiencies, propose corrections and implement those corrections saving you money and time.
• System and/or Application Support: We can be your on call support providing you 24 / 7 coverage.

Application Hosting

We have our own Solution Center and offer our customers the ability to host their applications with XID support through a service contract for a defined period of time. Our hosting capability can range from a full production environment to a single application. We can also support an application(s) that runs on a customer’s environment.

• Project Environments
• Training Environments
• Production Environments

Disaster Recovery

How quick can you be back in Business after an interruption? Are you prepared in case of a disruption to your business due to a disaster or accident? Many companies today do not realize the dependencies they have on their technology environments.

XID will make sure you are prepared to meet any disasters, able to recover and bring your business back up and running in an orderly manner.

We provide the following services:

• We will Assess your current plan
• Define / Refine a plan to meet your objectives
• Test your plan / Develop a recurring test strategy
• Provide results of tests and recommendations for improvements

If you already have procedures in place it should be checked regularly. XID can work with you to test your plan and make sure it is up to date and complete.